About msg global solutionsmsg_map_19_countries_500x254.jpg

Successfully serving the insurance industry since the early 1980’s, msg develops and implements core financial operations systems for insurance and reinsurance companies. Our clients include many of the largest insurance and reinsurance companies in the world.

msg global consultants, deployed through 19 companies in 15 countries, deliver consulting services and solutions to help clients realize the full benefit of SAP software. Our consultants provide value to clients through the creation and customization of systems that enhance workflow, improve operational efficiency, effectively deploy resources, facilitate the exchange of data, and respond to reporting requirements.


Job Posting

Makati City, Philippines

Job Function: KPS Analyst
FLSA Status: Full-Time
Date Needed: Immediately

We are currently seeking a KPS Analyst to join our team in Makati City, Philippines. KPS Analysts provide SAP application support to our worldwide development centers. In addition to technical expertise, the ability to excel in a global team environment, effectively communicate and achieve results is critical in this role.

KPS Analyst Job Description:

Issue Resolution and Support:

  • Investigate and resolve KPS-related issues
  • Update tickets according to agreed guidelines
  • Monitor SLAs and IRTs
  • Create "hand-over" reports to KPS counterparts
Ticket Monitoring:
  • Perform queue monitoring
  • Validate issues and delegates to the appropriate team
Process Compliance:
  • Ensures all relevant fields in CSS are correctly populated and compliant according to SAS 70 guidelines


Position Requirements:

  • Candidate must possess a Bachelor’s / College Degree in Computer Science, Information Technology or equivalent
  • Work experience specializing in Technical and Helpdesk is a great advantage
  • SAP Knowledge is also an advantage
  • Experience in a call center / applications consulting / applications / software technical support is an advantage
  • Preferably 1-4 years experience specializing in IT/Computer, Software or equivalent
  • Candidate must have assertive communication skills
  • Willing to work on a 24/7 support model

This job description is designed to cover or contain a general listing of activities, duties or responsibilities that are required of this position. Additional duties and responsibilities may be added as required.


msg global solutions offers highly competitive compensation packages including paid leaves, 13th month pay, medical and insurance benefits together with the mandated statutory benefits.

Qualified candidates, please submit your resume and cover letter to our Human Resources contact, Christine Labanda. We will directly contact candidates whose qualifications meet our needs to proceed with the application process. Your interest in msg global solutions and your time are appreciatedDue to the number of resumes we receive, it is not possible to contact every candidate.

msg global is an equal opportunity employer.