Web/E-Commerce Solutions Expert Financial Services


Toronto, Ontario, Canada (M/F)

Job Function: Web/E-Commerce Solutions Expert Financial Services
Reports To: Executive Vice President of msg global solutions Canada Inc.
FLSA Status: Exempt
Start Date: Immediate

We are currently looking to strengthen (build/expand) our SAP Hybris Solutions team in our Financial Services department in the North American market with possibility to expand to other services and industries. This is a full-time role for an experienced Solutions Expert in the field.

The purpose of this job description is to define the functions, requirements, working conditions, and office responsibilities of the Solutions Expert role.

Specific Responsibilities include but are not limited to:

Essential Functions:

  • Support msg and SAP sales team with pre-sales activities
  • Support, create and deliver product presentations to customers
  • Be the link between customer and our development team
  • Take on the “product owner” role
  • Take over project management tasks when necessary
  • Be prepared to travel
  • Work on and provide e-commerce and / or digital marketing concepts
  • Develop and carry out process-oriented and topic-specific workshops with customers
  • Derive "User Stories" (functional requirements) from business requirements
  • Be part of all phases of implementation at business and conceptual level
  • Design customer trainings and ensure a constant transfer of knowledge
  • Support internal Proof of Concept activities
  • Enable the sales team to provide a broad range of knowledge about the Hybris platform and other products
  • Work with the sales team on tenders
  • Work out digital business models and coordinate the smooth flow between sales team and development team

Position Requirements:

  • Field related Bachelor’s or Master’s Degree, in (business) computer science or similar degree
  • A minimum of 5 years’ experience in customer consulting
  • Agile/Scrum experience is essential
  • A broad understanding of business in the field of Technology and Insurance e-commerce and/or Omni-Channel
  • Self-starter and highly motivated
  • Ability to learn, process and understand new topics, process, etc.
  • Analytical, methodological and solution-focused approach
  • Excellent professional communication and presentation skills
  • Excellent writing and speaking skills in English
  • Willingness to travel in North America and sometimes worldwide – up to 50%
  • Passion, enthusiasm and energy to drive resultsv

Other Information:

  • Completes additional assignments and/or projects as may be assigned by management
  • Job Title, description and role responsibilities are subject to change without notice
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice
  • Authorization to work in Ontario, Canada

This job description is designed to cover or contain a general listing of activities, duties or responsibilities that are required of this position.
Additional duties and responsibilities may be added as required.

msg global solutions msg global solutions offers highly attractive and competitive compensation packages, generous employee benefits and flexible working hours. We will place you in experienced teams and provide opportunities to develop your own areas of responsibility under the support of our management. We will promote your direct and onsite involvement in international projects. Additionally, we will boost the development of your career in both functional and technical directions by comprehensive advanced education and certificates.

Qualified candidates should submit your resume and cover letter to Ibeth Ramos at: We will directly contact candidates whose qualifications meet our needs to proceed with the application process. Due to the number of resumes we receive, it is not possible to contact every candidate.

msg global solutions is an equal opportunity employer.

This position is not open to external recruiters unless you have been contacted directly by Human Resources for msg global solutions, Inc. Any resume or candidate submitted by an external recruiter will be treated as unsolicited and will not be considered eligible for any recruiting fee or commission.


About msg global solutions

msg global solutions is a product- and solutions-based systems integrator that serves the financial services/insurer/reinsurer markets in all lines of business, in all regions of the world. Our expert teams employ a complete selection of consulting services and software products to help large and mid-size clients succeed with a range of business and IT strategies, including digital transformation. Operating from 19 global offices and growing, msg global solutions’ market presence covers the major insurance markets worldwide with domain and solution expertise.



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